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Salesforce release manager

Stefanini

This is a Full-time position in Blaine, KS posted January 15, 2020.

Stefanini is hiring We are looking for a Salesforce Release Manager who will be responsible for the continuous delivery of application releases supporting mission critical services.

This resource must have understanding of existing functionality (client management, access control model, opportunity functionality, marketing cloud, Risk, AFSetc).

This resource will leverage product management and program management practices to guide innovative initiatives focused on customer experience, scalability, continuous delivery and team development.

This resource will plan, coordinate, and lead deployments of major product releases, weekly patches, and daily changes Responsibilities: Defect triage and management (daily) across all territories focused on our Preview environment Communication with Dev, QA, Support, and Stakeholder teams of defect status Weekly communications of completed defects to end user stakeholder comms group Ownership of “preview” period for defects Coordination with functional team to understand upcoming release candidate in detail Coordination with functional team of documentation that would go to end users Formalize documentation of the defect remediation process as it relates to preview Support kick off conversations in coordination with the functional team to describe preview defect review process Direct, or redirect cases/tickets, and only escalate to defects as necessary Weekly communication to end users (business, technical, support) of overall status Active use of project management tool (pForce) Defects, and reporting primarily Also responsible for creating pForce users Define and manage change control process for development and release readiness criteria and ensure all changes meet criteria prior to deployment Accounting for any dependencies and risks along the way; identify issues and perform root-cause analysis to ensure they are not repeated.

Facilitate release activities across ensuring quality and timely deployments across environments Work with the Development Team(s) to maintain allowed Test coverage in salesforce and resolve all the Deployment errors.

Monitor all lower environments for release process / creating and synchronizing sandbox metadata and appropriate data sets Validate Post Release Activities /Track release metrics to improvement and report successes/failures to stakeholders and Teams Coordinate Salesforce Release Calls, and Support Activities Host weekly (and adhoc) calls with internal business admins, internal development teams, and Salesforce Support to plan and prepare all production facing releases.

3-5 years experience in Salesforce configuration and implementing CRM systems Required, Salesforce Administrator or App Builder certification Ability to learn/digest custom Salesforce build quickly business and technically oriented Must have excellent oral and written communication, presenting, meeting facilitation, negotiation, decision making and problem solving skills.

Must be a team player as demonstrated through a customer qualification of a global large scale/enterprise implementation with multiple workstreams.

Must have experience with end user support, or IT support service Experience working with external IT supplier & global and virtual teams Experience working independently with business and IT teams Detail and process oriented Proven critical thinking and decision making skills in an expedient and efficient manner.

Experience with case/defect triage, and support processes Strong project management skills, including status updates and reports.

Education Required: Bachelor s degree / Undergraduate Degree (e.g., BA, BS) preferred in computer science, information technology or a related discipline Interested applicants may click the apply button or you may call us at (248) 213-3627 for faster processing.

Thank you.

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