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IS Field Service Technician L2/L3 Hybrid


This is a Contract position in San Antonio, TX posted January 3, 2020.

Infomatics, Inc is a leading provider of next generation technology consulting and staff augmentation services to our client through offices in the US, India and the Middle-east.

We have been rated for four years in a row by Inc-500/5000 as one of the fastest growing private companies in the US.

Our clientele includes many Fortune 500 enterprises across the country.

One such client has an immediate need for: DIRECT CLIENT Title: IS Field Service Technician L2/L3 Hybrid Location: San Antonio, TX Duration: Long Term Interview mode: Phone following by F2F Description: Position Overview & Duties: The IS Field Service Technician is a hybrid L2/L3 role in a large corporate/manufacturing environment, responsible for setup/configuration/installation/troubleshooting of: Desktops Laptops (Lenovo, Panasonic) Mobile devices (smartphones/tablets) Printers & plotters Servers LAN/WAN Applications Responsible for local coordination, installation and ongoing support of various Manufacturing and Administrative computer systems, the FST will provide detailed, clear daily and weekly status & timely problem reports as well as manage and prioritize Incident and Request tickets.

Additionally, the FST will provide: Ongoing support of Windows operating systems and Windows applications: Outlook, Excel, Word, Power point, MS Project Client-side support: PC HW/SW installation and troubleshooting, Printers, Bar code scanners, Video conference, mobile computing, and communication devices Server support (Windows/Unix), Active Directory administration, implementation/refresh of server hardware and network infrastructure Daily monitoring, troubleshooting & administration of Cisco multilayer switched networks, servers and data center infrastructure Coordination with Regional/Local IS teams and 3rd party vendors to support IS projects, incidents and requests Support workload is typically 70% end-user HW/SW, 30% infrastructure.

Schedule Requirements: Ability to provide issue resolution off-hours as needed, both onsite & remotely 24×7 May require working 45-50 hours/week Rotating shifts: monthly rotation of one of the 4 shift bands below is required Shift A: 6:00am
– 2:45pm Shift B: 8:00am
– 4:45pm Shift C: 3:00pm
– 11:45pm Shift D: 11:00pm
– 7:45am Requirements: Required Soft Skills: Excellent troubleshooting, problem solving & root cause analysis skills Exceptional customer service and ability to work well under pressure Self-starter with the ability to follow defined corporate processes & policies Strong team player, with excellent written/verbal communication skills Professional demeanor with excellent organization & time management skills Must strive for a high level of quality and attention to detail Physical Requirements: Ability to lift (up to) 50lbs Ability to climb ladders and staircases to access IT equipment Must be able to support end-user equipment and infrastructure distributed in a 2.6 Million sq.


facility Skills & Qualifications REQUIRED: Working knowledge/experience of PC imaging tools (SCCM), diagnosis and remote-control tools In-depth knowledge of: Microsoft Windows Server 2008/2012 VMWare Active Directory Policy and Security management Linux/UNIX MS Office suite (especially Outlook) ITEL Base Management Tool (and other standard office environment applications) Working knowledge/experience supporting Multifunction printing devices, laser and impact printers, bar code printers & scanners, Smartphones, tablets and PDA hardware and software Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS Knowledge of TCP/IP, DNS, WINS, DHCP and Microsoft SCCM Basic understanding of Active Directory and Microsoft s Application Compatibility Toolkit Experience in Service Management, Change Mgmt., Outage & Problem Management and other ITIL-based best practices Requires experience with working directly with customers and development in support of projects Working knowledge of Cisco standard protocols and other technologies including but not limited to: Active Directory, DNS, DHCP, SCCM, Cisco Works, and management of IOS & CATOS code backup/configuration/restore Skills & Qualifications PREFERRED: Preferred candidates for this position will have experience with: Supporting/troubleshooting Business & Mission Critical applications in a large corporate/manufacturing environment SQL Server database administration (backups, security, monitoring, etc.) Cisco Voice over IP hardware/software/server operation/configuration Using the remote-control features of Microsoft s SCCM Data Center and site infrastructure (Power/UPS, HVAC, cabling, etc.) knowledge/proficiency is highly preferred Strong Project Management skills a plus Certifications preferred: A and Lenovo/HP PC repair certifications MCSE and other certifications If you have the above skills/experience, please share resume in confidence to: Recruiter name: Sravan Email: Phone no: 248-537-0709 EoE
– provided by Dice

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