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Desktop Support Technician II

Denali Advanced Integration, Inc

This is a Contract position in Kent, WA posted January 4, 2020.

Denali Advanced Integration is one of the nations’ leading technology integrators by volume and capacity with experience in Data Center, Unified Communications, Mobility and Virtualization.

Denali has more than 400 dedicated employees focused on design, architecture, implementation and operations.

From Client End Devices to the Cloud, Denali provides service to retail, healthcare, industrial and government environments both domestically and abroad.

We are looking for experienced Desktop Support Technicians to join our dynamic, talented consulting team.

The Desktop Support Technician is part of a team responsible for providing technical support and deployment services to various clients located throughout the Puget Sound area for their project needs.

This is a FTE hourly position that offers full benefits including Medical, Dental and Vision insurance, generous PTO, 401K and $2000/year educational allowance.

ESSENTIAL DUTIES: Provide moderately complex end user technical support including analysis and troubleshooting of technical issues.

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.

Documents, maintains, upgrades or replaces hardware and software systems.

Deployments of new computer related hardware or moves, and existing computer operating system upgrades.

Physical installs/placement of equipment, cabling, data backup and transfer, imaging, basic to complex configurations, standard to complex application installs/setups, profile transfer, validation and testing of installations, and preparation of old devices for disposal or re-deployment.

Remote moderately complex desk-side technical support including remote control of end users’ devices.

Research and provide recommendations for technical upgrades and changes to end user devices and systems.

Assist with the creation and maintenance of technical and user documentation.

Act as point person on small project teams.

Provide direction/support to other team members.

Communicate status updates to customer and coordination/project management resources.

Short term projects may include: computer and/or server moves and deployments, computer arm installs, and other hardware deployments.

Some projects may involve travel to sites throughout Washington state, or nationwide.

BASIC QUALIFICATIONS: Prefer 3-6 years of Windows Desktop/Laptop support in a professional enterprise environment.

Including: MS Office, and other software application setups, upgrades, and troubleshooting.

Ticket management utilizing trouble ticket tracking applications.

Install, upgrade and/or configure desktop computers primarily in a Windows operating system environment.

Knowledge of tools such as Active Directory.

Printer support and maintenance.

Experience with server moves/deployments, computer arms, computers on carts, and/or large computer moves is a plus.

Act as team point person on small teams and providing direction/support to other team members.

Superior customer service skills.

Excellent verbal, written and interpersonal skills.

Ability to work independently with minimal supervision as needed.

Experience working in a hospital environment is a huge plus.

AA degree in an IT related field strongly preferred.

High school diploma is required.

Ability/flexibility to commute/travel to various work locations throughout Seattle and the greater Puget Sound.

Ability to travel nationwide is a plus.

An A, MCP, and/or MCDST Certification strongly desired.

Experience in a Macintosh environment is a plus WORK SHIFTS: Work shifts will vary based on project needs.

Typical projects are during daytime business hours, but at times depending on project needs work may be required outside of typical business hours (before or after typical business hours, on weekend, or during other times as needed).

TYPICAL PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Must be able to lift 50 lbs.

Must be able to stand for long periods of time.

Take equipment on and off shelves repeatedly.

Working around and under desks.

Climb several flights of stairs.

Must be able to walk frequently for extended periods of time.

TYPICAL MENTAL DEMANDS: Must be able to work under stress, independently, and manage multiple competing priorities.

WORKING CONDITIONS: Must be comfortable working in various working conditions including hospital, office, warehouse, and data center environments.

SCREENINGS: This position will require detailed background check.

We also require a pre-employment drug screenings, 2 step TB screening, and completion/adherence to vaccinations policies as required to work in hospital environments.

– provided by Dice

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