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Desktop Support Technician

Strategic Staffing Solutions

This is a Full-time position in Mount Vernon, IL posted January 16, 2020.

Desktop Support Technician Mount Vernon, IL | JO 155512 Contract Engagement Typical Responsibilities and/or Duties: Our client is seeking a customer focused Desktop Support Technician with significant experience in end user computer support.

Must have extensive technical knowledge and expertise in desktop systems.

The primary responsibility of this position will be installation of new hardware and peripherals.

The position requires excellent interpersonal and communication skills including the ability to work well with co-workers in a variety of situations, and the ability to communicate issues and concerns to management in a timely manner.

Must be a fast-paced, self-motivated worker with a high degree of persistence with a desire to independently find solutions to difficult problems while knowing when to utilize team resources.

Qualifications: Install/Upgrade desktop hardware, drivers, memory, hard drives and other peripherals, as required.

Provide desktop support in a multi-site environment.

Evaluate and document hardware and software configuration procedures.

Knowledge of desktop security issues and the relationship to overall network and system security Experience with OS deployments/imaging in the enterprise is required.

Experience with issue tracking and follow-up is required.

Technical understanding of Windows 10 required.

Exceptional organization & communication skills, both verbal and written required.

Experience using SharePoint, Teams, Yammer, etc.

SCCM knowledge preferred.

Previous IT Service Desk experience preferred.

Educational Requirements: High School Diploma/GED required Bachelor’s degree preferred.

Travel and Work Hours: Travel throughout the entire IL territory will be required.

Work Hours/Days: M-F core hours of 9am to 3pm, can be flexible, ie: 6am to 3pm up to 9am to 6pm.

– provided by Dice

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