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Customer Technical Support Specialist I

Delta Risk LLC

This is a Contract position in San Antonio, TX posted January 4, 2020.

As a Customer Technical Support Specialist, you’ll have the opportunity to interact and assist Delta Risk s customers with support tickets, troubleshooting, and monitoring security events.

You ll serve as the primary customer contact triaging support requests and troubleshooting issues expediently ensuring a great customer experience.

You ll research, investigate, and provide recommendations for security events and alarms to security analysts.

You will be responsible for generating customer reports on a regular basis and help provide key information for reports.

You will receive and process support and internal requests in a timely and effective manner including gathering technical details necessary to fully understand resolve the request.

This position requires excellent customer service focus, communications skills necessary for technical support of our customers.

You must be a fast learner and naturally be curious and be able to dig deeper to figure out solutions.

Skills Ability to quickly learn and articulate technical security concepts Research and review technical issues and provide effective solutions Root cause analysis to determine appropriate course of action Good diagnostic, analytic, and troubleshooting abilities Multitasking skills Familiar with basic security concepts Basic network troubleshooting Basic knowledge of firewalls, antivirus, and intrusion detection Delta Risk LLC is a proud equal opportunity/affirmative action employer who is committed to hiring and retaining a diverse workforce.

Delta Risk LLC does not make employment decisions based upon race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

Delta Risk LLC is committed to working and providing reasonable accommodation to individuals of all abilities, including persons with disabilities.

If at any time during the application process, you need an accommodation, please contact accommodationsdeltarisk.com for assistance.

– provided by Dice

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