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Client Support Analyst

University of California, Los Angeles

This is a Full-time position in CA posted January 16, 2020.

Client Support Analyst University of California Los Angeles Requisition Number: 31785 Salary: $24.81
– $48.70 hourly Position Description: As a member of the IT Services’ Client Support Team, the Client Support Analyst has responsibility for the delivery of a wide range of basic to moderately complex information technology support services which span the full product and service offerings using exceptional customer service skills.

For full application instructions and position description, please visit: The University of California is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the complete University of California nondiscrimination and affirmative action policy, see: UC Nondiscrimination & Affirmative Action Policy, Copyright ©2017 Inc.

All rights reserved.

Posted by the FREE value-added recruitment advertising agency jeid-03e253074b77d9498023ccffb47b46f3 Typical duties include providing first and second level support over the phone for incidents, issues, and order requests related to desktop computing email, systems access, logon support, telephony services, custom reporting, supported applications and general inquiries related to IT products and/or services.

The Analyst will conduct initial assessment of incoming service requests using a consultative approach to resolve, escalate or begin fulfillment process with appropriate provider(s) while effectively documenting issues and requests using Service Management applications for tracking, workflow and follow up.

Additional activities will include coordination and facilitation of service requests to ensure timely and accurate fulfillment while keeping customer aware of request, incident or outage status; applies knowledge of service level agreements to prioritize work orders and assignments.

Incumbents may assist work activity for less experienced IT Support Center staff; provide assistance in training new staff members and ensure effective and efficient response and appropriate follow up internally and with customers; updating training materials and IT Support Center documentation as needed.

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